PRIVACY POLICY

Last updated: October 14, 2026

At PoleShop, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.poleshop.ro, place an order or contact us.

1. Who We Are

POLESHOP.RO is operated by:

Company registration number: JOY STUDIO SRL

VAT / Tax identification number: 50825713

Registered office: ROONRC.J13/2087/2022

Email: contact@dianamarin.design

House of Submarine SRL acts as the data controller for the personal data described in this policy, except where otherwise specified.

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name and surname

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Payment transaction information

  • Messages submitted through our contact forms

  • Technical information, such as IP address, browser type and website usage data

Payment card details are handled by the payment providers used at checkout via Stripe.

3. How We Use Your Information

We process personal data for the following purposes:

Order Processing: To process purchases, manage payments, arrange delivery and provide customer support.

Legal Compliance: To comply with applicable accounting, tax and consumer protection obligations.

Customer Communication: To respond to inquiries and provide information about orders.

Website Security: To protect our website, prevent fraud and maintain secure operations.

Marketing: To send promotional communications where you have given consent or where another lawful basis applies.

Website Analytics: To understand website performance and improve our services, subject to applicable cookie and privacy requirements.

4. Legal Basis for Processing

Depending on the purpose, we process personal data on the basis of:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests, where applicable

  • Your consent, where required

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We may share relevant personal data with service providers involved in operating our business, including:

  • E-commerce and website hosting providers

  • Payment processing providers

  • Delivery companies, including FAN Courier, Sameday and GLS

  • Accounting and administrative service providers

  • IT, security and customer support providers

  • Analytics and marketing providers, where applicable

We share only the information necessary for the relevant purpose and require appropriate data protection safeguards.

6. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where applicable, we use legally recognized safeguards for international transfers, such as adequacy decisions or standard contractual clauses.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting and tax obligations.

8. Your Rights

Under applicable data protection laws, including the GDPR, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data

  • Restrict or object to certain processing

  • Request data portability, where applicable

  • Withdraw consent at any time

  • Lodge a complaint with a competent data protection authority

To exercise your rights, please contact contact@dianamarin.design.

You may also contact the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

9. Cookies

Our website may use essential cookies required for functionality and, where enabled, analytics or marketing cookies.

Non-essential cookies are used only where legally permitted, including obtaining consent where required.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure.

However, no online system can guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations or data processing practices.

The latest version will be available on our website.

12. Contact Us

For privacy-related questions or requests, please contact:

JOY STUDIO SRL

Email: contact@dianamarin.design

Website: www.poleshop.ro