SHIPPING & DELIVERY
Made with care. Made to move. Made for you.
At PoleShop, we believe that great polewear deserves attention to detail.
Our pieces are created with care, combining thoughtful design, quality craftsmanship and a passion for movement.
We maintain a limited stock of ready-to-ship items, which means that many of our products are made to order.
This approach allows us to focus on quality, reduce unnecessary production and create pieces worth waiting for.
Production Time
As many of our products are made to order, please allow approximately 10 business days for production after your order has been confirmed.
[TO CONFIRM: 10-business-day production period and when it begins.]
This timeframe allows us to give each piece the attention it deserves.
Ready-to-ship items may be dispatched sooner, depending on availability.
If your order includes multiple products, dispatch times may vary depending on their availability.
Shipping Within Romania
We ship throughout Romania using trusted courier services, including:
FAN Courier
Sameday
GLS
Shipping fee: 20 RON
Once your order has been completed and dispatched, delivery within Romania generally takes approximately 1–2 business days.
International Shipping
We ship worldwide.
International shipping costs vary depending on the destination, parcel size and applicable courier rates.
After receiving your order, our team will contact you with the shipping cost and delivery details.
International delivery times depend on the destination and selected courier service.
For orders delivered outside the European Union, customs duties, import taxes or additional clearance fees may apply. These charges are the customer's responsibility unless otherwise stated at checkout.
Order Processing & Tracking
Once your order is ready, it will be carefully packed and handed over to the courier.
You will receive an email notification with shipping details and tracking information, where available.
Please make sure your contact details and delivery address are correct when placing your order.
Important Information
Please keep in mind that production and delivery times are estimates.
Delays may occasionally occur due to public holidays, high order volumes, courier disruptions, customs procedures or circumstances beyond our reasonable control.
If an unexpected delay affects your order, we will do our best to keep you informed.
Questions About Your Order?
For questions about production, shipping or an existing order, contact us at:
Please include your order number so we can assist you more efficiently.
Thank you for supporting thoughtful design and small-scale production.
MADE TO SPIN. WORTH THE WAIT.